Product Details
Customer CARE
Our trained customer engagement experts care for your customers like you do.
Whether it’s via phone, email, or chat, our customer care agents will provide an attentive touch point for your business. At Personiv we understand that your customers are your most important asset, so we deliver on-target care while you enjoy a hassle-free outsourcing partnership.
BRAND LOYALTY THROUGH EXCEPTIONAL CUSTOMER CARE
TREATING YOUR CLIENTS LIKE OUR CLIENTS
Let our agents help you stand out with responsive, engaging phone support, and send the message the nothing is more vital to your business than your customers.
- Customer Support via Phone/Chat/Email
- Social Media Monitoring
- After-hours Voice Answering
- Appointment Setting
- Outbound Sales Support
ENGAGING IN YOUR VOICE, YOUR WAY
You know your customer best, which is why you are in complete control of the engagement of your customers and the representation of your brand. By partnering with your decision-makers from the beginning, our team of customer service specialists is able to fully understand your business, your goals, and most importantly, your clients’ needs. Together we’ll develop the script, call parameters and contact plans that will honor and effectuate your brand identity.
ACROSS MEDIUMS, YOUR MESSAGE WILL RESONATE
Whether it’s via chat, email, phone or social media, we meet your customers where they are. And because being present is one of the most important ways to build brand loyalty, we operate around the clock to delight your customers and exceed your expectations.
SECURITY YOU CAN TRUST
Our Gurugram facility is not only state-of-the-art. It’s also PCI compliant allowing us to securely take payments and personal information safely over the phone. No more worries about data security while outsourcing. Find out more about our Gurugram facility here.
